Everyone faces painful conversations – those awkward times when speaking your mind could hurt, insult, or infuriate someone else. But you don’t have to be left groping for the right words to say. In his latest guide, speaking Your Mind in 101 Difficult Situations , Don Gabor the best selling author of How to Start a Conversation and Make Friends, offers advice on how to get your thought across effectively, yet tactfully. This thorough primer show you how to prepare for difficult situations by developing listening and assertiveness skills and the calmness and composure that will help you deliver a tough message in a responsible manner. Well-thought –out scripts designed for specific situations will give you a repertoire of instant responses you can adapt for variety of circumstances, Learn How to: Speak with tact & poise. Boost your listening skills. Deal with difficult people. Be more assertive & calm. Talk to bosses, coworkers & relatives more effectively.