• Where Is My Ketchup?

Where Is My Ketchup?

Cyrus Gonda & Kalim Khan
Author details - Click here
  • Rs195.00

About This Book

Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today‘s environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.

Book Details

Language: English
Publisher: EMBASSY BOOKS
Stock Code: 9788188452989
Paper Count: 207
Book Format: Paperback
ISBN: 9788188452989
Publishing Year: 2008

Expected Delivery: 7-8 Days
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