• Dealing With Difficult People

Dealing With Difficult People

Roberta Cava
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  • Rs295.00

About This Book

"Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations, including: — Calming angry customers — Handling annoying subordinates, co-workers and bosses — Dealing with sarcasm and the ‘silent treatment’ — Preventing abusive language and behavior — Recognizing and circumventing office politics Dealing with Difficult People is an absolute must for anyone who wants to defuse tensions and resolve stressful situations."

Book Details

Language: English
Publisher: Jacio Publishing House
Stock Code: 9788179929209
Paper Count: 304
Book Format: Paperback
ISBN: 9788179929209
Publishing Year: 2008

Expected Delivery: 7-8 Days
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